Here is a list of the most frequently asked questions.
WHERE IS MY ORDER?
Most orders are shipped within 72 hours. However, we ask that you allow up to 4 weeks for delivery. Out of stock pieces can take up to three weeks to complete and send out. We do not ship weekends or major U.S. holidays.
HOW ARE THE PACKAGES SHIPPED?
All orders are sent out FedEx with delivery confirmation. Everything is discreet, with no indication of the products inside.
ARE THE PHOTOS THE ACTUAL PIECES FOR SALE?
Unless otherwise stated, the photos are only visual representations of the pieces being offered for sale. Each piece is unique due to the hand crafted and creative aspects of the art of glass blowing. Your glass will look similar in shape and design, but there will be some variations.
DO ALL OF THE PIECES CHANGE COLOR?
Some of the solid color worked pieces will not change color. Pipes that change color are usually silver or gold fumed, and they are listed as such in the description
HOW DURABLE ARE THE GLASS PIPES?
Each glass pipe is crafted from heavy wall (also referred to as double wall) Pyrex glass tubing. The finished product is annealed to rid the glass of any stress induced during the working process. They are very resistant to impact and thermal shock. Glass is still glass however, and it will break if abused.
HOW LONG WILL MY ORDER TAKE?
Once payment is received, orders are processed and shipped out within 3 business days. Some orders take more time than others if they are not in stock. Some handmade glass pipes can take up to three weeks. However, we always communicate that with you at the time you place your order.
WHAT IF THE GLASS BREAKS ON THE WAY TO ME?
Breakage is extremely rare, but if you are so unlucky as to receive broken merchandise we will replace it free of charge. Simply contact your sales person to let us know.
ARE THE ONLINE PRICES AVAILABLE IN YOUR RETAIL STORES?
No, the prices shown online are valid for online purchases only.
ORDERING TERMS AND CONDITIONS
A finance charge will be imposed on any amount that has not been paid within thirty (30) days of the time when the item was added to your account. The finance charge will be added at a rate of one and a half percent (1.5%) per month, for an annual percentage rate of eighteen percent (18%).